At USSHOE SUPPLY, we take pride in offering premium ECCO footwear that combines Scandinavian design with exceptional comfort. We want you to be completely satisfied with your purchase. If for any reason you’re not, our straightforward returns and exchanges policy ensures a hassle-free experience.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be intact
  • A proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Items marked as “Final Sale” in our Promotions section
  • Any footwear that shows signs of wear or has been used outdoors
  • Products without original packaging or tags

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Include the following information in your email:
    • Your full name
    • Order number
    • Item(s) you wish to return/exchange
    • Reason for return/exchange
    • For exchanges: your preferred size/color (subject to availability)
  3. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  4. Ship Your Return: Package the items securely in their original packaging, include the RMA number clearly on the package, and ship to:
    USSHOE SUPPLY Returns
    2503 Conference Center Way
    Mclean, US 22102

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear USSHOE SUPPLY Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for return/exchange: [Please specify] [For exchanges only: I would like to exchange for (size/color): [Specify Preferences]]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days of receiving the returned items
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the item you want is out of stock, we will issue a refund instead
  • Standard shipping charges apply for exchanged items unless the original shipment was free

International Returns

For our international customers (excluding some Asian regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We will arrange for a replacement or refund at no additional cost to you

For any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team. We’re committed to ensuring your satisfaction with our premium ECCO footwear collection.